Politique de remboursement
We understand that customer satisfaction is of utmost importance when it comes to natural hair and skin care products. To ensure a positive shopping experience for our customers, we have established the following return policy:
1. 15-Day Money-Back Guarantee: We offer a 15-day period for customers to try our products and decide if they meet their expectations. If for any reason you are not satisfied with your purchase within this timeframe, you may return the product for a full refund or exchange.
2. Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all seals, tags, and protective packaging are intact.
3. Return Process: If you wish to return a product, please contact our customer service team within 30 days of the purchase date. Our representatives will guide you through the return process and provide you with a return merchandise authorization (RMA) number. This number must be included on the returned package for efficient processing.
4. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to our error, such as shipping the wrong product or a defective item. We recommend using a trackable shipping method to ensure the safe return of the product.
5. Refund or Exchange: Upon receiving and inspecting the returned product, we will process the refund or exchange within a reasonable time frame. If you choose a refund, the original purchase amount will be credited back to the original payment method. In the case of an exchange, we will ship the replacement product to you promptly.
6. Non-Returnable Items: For hygiene and safety reasons, certain items cannot be returned. This includes opened or used products, personalized items, and items purchased during promotional sales with a "final sale" designation. Please check the product description or contact our customer service team to confirm the eligibility of a product for return.
7. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 2 days; we will assist you in resolving the issue by providing a replacement, refund, or suitable solution based on the specific circumstances.
8. Customer Support: Our customer service team is available to address any questions or concerns regarding returns. Feel free to reach out to us through phone, email, WhatsApp or our online chat support during our business hours.
Please note that this return policy is subject to change and may vary based on specific promotions or regional regulations. We encourage you to review the return policy before making a purchase.
At Pao and Jo, we strive to provide high-quality natural products and exceptional customer service. Your satisfaction is our priority, and we are committed to resolving any issues that may arise with your purchase.