Política de envío

At Pao and Jo, we strive to provide exceptional service and ensure a seamless shipping experience for our valued customers. Our Shipping Policy is designed to provide you with all the necessary information regarding shipping methods, processing times, and delivery options. We want to ensure that your natural hair and skin care products reach you in a timely manner and in pristine condition. Here are the key aspects of our Shipping Policy:

1. Shipping Locations:
   We currently offer shipping services to customers within the United States where we currently operate. Please note that shipping availability may vary depending on your location.

2. Processing Time:
   Once your order is received and payment is confirmed, we will process and ship your package within 2 business days. We strive to dispatch orders promptly, but please allow for additional processing time during peak seasons or promotional periods.

3. Shipping Methods:
   We partner with trusted shipping carriers to deliver your orders efficiently and securely. The available shipping methods will be displayed during the checkout process, and you can choose the option that best suits your needs. Typical shipping methods include standard ground shipping, expedited shipping, or international shipping (if applicable).

4. Shipping Costs:
   The shipping cost for your order will be calculated based on the total weight, dimensions, and destination of the package. The exact shipping charges will be displayed during the checkout process before you finalize your order. We may offer free shipping promotions from time to time, so make sure to check for any ongoing offers.

5. Tracking and Notifications:
   Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier's online tracking system. We will also provide periodic updates on the status of your delivery to keep you informed.

6. Delivery Time:
   The estimated delivery time will depend on the shipping method selected and the destination. Please note that delivery times may vary due to factors beyond our control, such as customs clearance processes or unforeseen delays by the shipping carrier. However, we will do our best to provide you with accurate estimates and ensure a timely delivery.

7. Order Issues and Returns:
   If you encounter any issues with your order, such as damaged or missing items, please contact our customer support team within 2 days of receiving your package. We will promptly assist you and resolve any problems to your satisfaction. For information on returns and exchanges, please refer to our Returns Policy.

8. Customs and Duties:
   For international orders, please be aware that customs fees, import duties, and taxes may be applicable in your country. These additional charges are the responsibility of the customer, and we recommend contacting your local customs office for more information before placing an order.

Please note that this is a general outline of our Shipping Policy, and specific details may vary depending on your location and the current shipping guidelines.
We always strive to provide the best shipping experience possible, and if you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Pao and Jo values your business and appreciates your trust in our natural hair and skin care products. We are committed to delivering excellence in every aspect of our service, including shipping, to ensure your complete satisfaction. Thank you for choosing Pao and Jo!