Missing or Damaged Packages Policy

Missing or Damaged Packages

If your package was damaged during transit, save the box and merchandise, take pictures and notify us immediately at hello@paoandjocleanbeauty.company we will let you know the required follow-up steps.

If your package is missing, please have a look around your property to see if it was tucked away out of sight. USPS provides proof of delivery. You can track your package on their website.

If the package is not found, notify us within three days of the scanned delivery date at hello@paoandjocleanbeauty.company. We will start a trace and take the required follow-up steps.

Note: These processes take approximately 2-3 business days.